All our deliveries are made by DPD.
Our employees are all following the Government published guidelines and our warehouse staff are working whilst practicing a greater distance between each other. We have increased the cleaning of all our packing areas to ensure we are doing our bit to contain things.
If you have any questions or queries we are here to help. You can call us on +49 22165 082598 or email us at email@example.com .
First and foremost delivery is FREE for orders over €100 and €7 for orders under €100. All orders are despatched within 48 hours and will be sent via DPD on a tracked service. This means a signature will be required upon delivery. You will get a text and email on the morning of delivery with a one hour time slot and the ability to change the day if you are not going to be around.
Once an order is despatched you will get an automated email from DPD. We send on a 2-3 day service, so in 99.9% of cases your delivery will arrive within 3 days (Monday to Friday).
Orders placed on a Friday after 2pm will not be procecessed till the following Monday.
If an order is placed on a Bank Holiday then the order will be processed the following working day.
Our stock availability runs above 98%, however sometimes we or the manufacturer do run out of a product. If there is going to be a slight delay on a product, we will let you know quickly and manage your expectations.
If you have any questions or queries we are happy to help and you can email us at firstname.lastname@example.org .